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Warranty & Support

Your trusted Support

Welcome to our Warranty & Support page! Here, we’re committed to providing you with the help you need for all our 3D-printed accessories and tools. Whether you have questions about our products or require assistance after your purchase, our friendly team is here to assist you every step of the way.

Support Options

Reach out Anytime

If you need assistance, reach out to us anytime. We're here to help you with your 3D printed accessories and tools! Get Support

Live Chat

For quick queries, use our live chat feature to get immediate help. Our team is ready to assist you 24/7! Chat Now

View FAQ's

Find answers to common questions about our products and services in our FAQ section. We've got you covered! View FAQs

Technical Support

If you encounter any issues with your products, our technical support team is just a message away to help you troubleshoot. Get Help

Order Tracking

Stay updated with your order status. Track your shipments directly on our website for full transparency. Track Order

Feedback

Your opinion matters to us! Share your feedback or suggestions to help us improve our products and services. Give Feedback

FAQs

Got questions about our warranties? We've got answers.

How long does the warranty take?

Typically, processing a warranty claim takes about 7-10 business days. We’ll keep you updated at every stage, so you won’t be left in the dark.

Do you have a satisfaction guarantee?

Absolutely! We stand by our products and offer a satisfaction guarantee. If you’re not happy for any reason, just let us know, and we’ll find a solution.

Can I extend my warranty?

At the moment, we don’t offer warranty extensions. However, our standard warranty is designed to cover any major concerns to give you peace of mind while using our products.

What documentation is needed?

You’ll need to provide proof of purchase, such as your order confirmation email. It’s helpful to keep a copy of this handy in case you need to file a claim.

What if I have further questions?

If you have more questions, feel free to reach out to our support team. We’re always here to assist you with anything you need.

Can I return my purchase?

Yes, you can return your purchase within 30 days if you’re not satisfied. Make sure to check our return policy for details on the process.

What should I do if my product is defective?

If your product is defective, reach out to our support team immediately. Provide your order number, and we’ll guide you through the return or exchange process.

Can I get a replacement?

Yes, if your warranty claim is approved, we’ll provide a replacement product at no extra cost. We want you to have the best experience possible with our products.

How do I contact support?

You can contact our support team via email or our live chat feature on the website. We’re here to help and make sure your questions get answered.

What is the warranty policy?

Our warranty covers defects in materials and workmanship for one year from the date of purchase. If you encounter any issues, just reach out to us, and we’ll help you get the support you need.

How do I claim a warranty?

To claim your warranty, simply contact our customer service team with your order details. We’ll guide you through the process step-by-step to ensure a smooth experience.

Are there exclusions?

Yes, our warranty does not cover damage caused by misuse, accidents, or normal wear and tear. Be sure to handle your products with care to make the most of your warranty.

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See what our customers are saying

Real Stories, Real Results

Don’t just take our word for it. Read authentic experiences from professionals and enthusiasts who have transformed their work and hobbies with Novo3D’s innovative 3D-printed tools.

As a surveyor, I'm always out in tough conditions, and my gear needs to keep up. This Novo3D tray is a game-changer! It's seriously tough, handles the bumps and dust on site without a problem, and keeps my spray cans secure and organized. The carbon-fiber TPU feels like it could survive a nuclear blast. Highly recommend for anyone working outdoors.

Mark T

Field Operations Manager

Finally, a way to keep my workshop tidy and my spray cans accessible! The interlocking system is brilliant – I snapped together a 9-can unit in seconds. No more digging through drawers or having cans roll around. It looks professional and feels incredibly solid. Worth every penny for the convenience.

Peterson

Automotive Enthusiast

I started with a 3-can module for my truck, and loved it so much I bought two more to make a 9-can setup for my garage. The way they just snap together is super intuitive. It's exactly what I needed to organize my various paints for different projects. Great quality and perfect fit.

David L

DIY Project Manager

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About us

NOVO3D is dedicated to empowering professionals with innovative, high-quality 3D-printed tools and accessories. Layer by layer, we create solutions you can trust.

Contact

info@novo3d.com.au

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